About: NoShow & LeGress
Who or what is NoShow?
The term no-show comes from the travel industry and refers to the sometimes unannounced no-show / no-show to a travel, hotel or flight booking.
Even you as a traveler can often not show up for your trips for various private or health reasons and are sometimes confronted with high cancellation fees.
The crucial difference: NoShow checks and, if there is a chance of success, enforces your claim for reimbursement of excessive cancellation fees and claims for damages completely risk-free and on a success basis for you! You therefore do not need legal expenses insurance.
With NoShow we created a solution for you in 2016!
NoShow is a litigation funder, registered legal service provider and enforces your claims out of court with the help of its own lawyers and, if necessary, together with a partner law firm. Also in cases where your insurance does not cover you (no insured reason or your own cancellation due to personal reasons or safety concerns, e.g., coronavirus, local situation).
The travel law is extremely versatile and NoShow has risen to the challenges. Within this short time, NoShow, together with partner law firms, has financed, conducted and successfully completed a considerable number of court proceedings, even before higher instances, in the interests of consumers. Five NoShow cases against a well-known tour operator alone were submitted to the Federal Court of Justice (BGH) for decision. In the interest of consumers, NoShow does not shy away from the necessary financing and implementation of appeal and revision procedures.
Legal expertise and groundbreaking court decisions
Through groundbreaking and precedent-setting court rulings in favor of travelers and the insurance industry, NoShow has laid the foundation for fairer claims handling.
The most important court rulings include:
- NoShow vs. FTI Group: (Case No. BGH X ZR 88/20, BGH X ZR 89/20, BGH X ZR 90/20, BGH X ZR 92/20, BGH X ZR 93/20): These rulings paved the way for insurers to successfully enforce recourse claims transferred to them (pursuant to § 86 VVG) against tour operators and strengthened the options for private customers to avoid or reduce unjustified cancellation fees and significantly lower damage payouts.
- Frankfurt District Court (Case No. 32 C 2136/20): A landmark ruling clarifying the protection of consumer rights during the COVID-19 pandemic.
Many other rulings and landmark decisions by regional courts and higher regional courts also count among our achievements.
LeGress (www.legress.de), known under the brand ‘NoShow’ – www.ruecktritt.eu, is your leading partner for recourse claims from travel cancellation insurance.
Since 2016, travel cancellation insurers have relied on the expertise of LeGress / NoShow, which successfully handles several thousand recourse cases in the B2B sector each year. We help reduce excessive cancellation costs and thereby lower your loss ratios, allowing the resources gained to be invested in other product developments.
Through many years of experience working with the insurance industry, particularly regarding compliance, data protection, data security, as well as data processing on behalf of clients and sensitivity in communication, we have been able to establish workflows and develop our own software that even exceeds these high standards.
Private customers also benefit from transparent and personalized support – confirmed by excellent reviews on Trustpilot.
We ensure that all parties – both insurers and consumers – receive clear information and a transparent enforcement strategy.
Benefits for both customer groups: full cost coverage, transparency, and risk-free enforcement of your claims
On your own, a comprehensive review of the legal situation, development of procedural strategies, and significant expenses would be necessary.
In addition, a great deal of patience would be required for the complex and lengthy procedure, which is further complicated by the providers’ obstructive stance and lack of transparency.
A major advantage for anyone who engages LeGress / NoShow is that they take over the workload and provide full cost coverage. LeGress / NoShow work at their own risk and assume the entire cost risk for various legal proceedings, including cases across multiple levels of appeal.
LeGress pursues a clear strategy of digitalization and tailored legal product development. By using state-of-the-art technology, incoming cases are reviewed and processed efficiently, making the process faster and more transparent for all parties.
The best part: You can even assert your claims retroactively for up to three years!
- Efficiency: LeGress relies on digital solutions for the rapid handling of recourse claims. Automated processes ensure efficient processing.
- Transparency: LeGress provides all clients – both insurers and private customers – with clear and comprehensible information on every step of the recourse process.
- Trust: LeGress has established itself as a reliable partner, both in the B2B sector and for private customers. Rely on the high customer satisfaction reflected in review platforms such as Trustpilot.
NoShow is registered in accordance with §10 Abs. 1 Nr. 1 RDG in the Legal Services Register of the Federal Office of Justice and has been verified by it:
Reference number 2024 0000 9038
Registration authority:
Federal Office of Justice, Bonn
And can therefore protect your consumer rights.