Check your passenger right free of charge
Law shouldn’t be a question of budgeting for legal assistance. From now on, be one of the view who claims their rights and not one of the millions of victims!
Important Notice: Please be advised that outbreaks of war, earthquakes, or strikes in the public sector / public transport / railway services, as well as any resulting airport closures, do not give rise to any entitlement to compensation from the airline. These situations are not the fault of the airline and are beyond its sphere of influence.
Exception: Flight cancellations that occur outside of extraordinary circumstances (e.g. strikes by Lufthansa cabin crew or airline ground staff) must still be accounted for and entitle you to compensation.
You can find further legal tips in the statements by attorney Holger Hopperdietzel:
Den Anspruch auf Entschädigungsleistung regelt die Fluggastrechteverordnung (EG) Nr. 261/2004, welche die Rechte der Passagiere im Falle einer Nichtbeförderung, Annullierung oder großer Verspätung (auch bei auf Grund der Verspätung verpassten Anschlussflügen) werden dort beziffert.
How high is your compensation amount?
Please have the following documents with you for upload when submitting your case: boarding pass
Did you know?
Technical problems, miscalculations, crew outfall due to illness or problems, which lie with the airline’s responsiblity don’t invalidate your rights!
Unfortunately these regulations do not cover damagescaused by storms, strike, bird strike or the lock down of an airport.
As well as not for a non-EU airline, that starts outside the EU.
Had no claim for compensation at this time? Then download our short overview of your claims as a PDF for to go. This allows you to immediately check the claims in case of doubt.
It’s not relevant if your ticket price was €60 or €400 when it comes to calculating the total amount of your compensation!
For your review your rights we need some information about your flight problem.
Please fill in the short web form – and we will check your claim for free.
If the form should not work due to technical problems, please send us your documents and the relevant information about the problem flight by email to fluggastrechte (at) ruecktret.eu
Whatsapp-Support
For your urgent cases and inquiries:
+49 163 85 80 241
(Please make sure that this telephone number is only for a chat contact via WhatsApp. Calls cannot be accepted.)
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Mon. – Sat. 08:30 am – 9 pm
For regular inquiries or questions about your case:
+49 (0)89 58 80 188 00
Mo. – Fri. 08:30 am – 6 pm