Your passenger rights: flight delays, cancellations, denied boarding
While travelling, you have probably heart statements like these: „ Flight XY to … is estimated to be delayed by 3 hours.
Due to recent events: Please note that outbreaks of war, earthquakes, or strikes in the public sector / public transport / railways, as well as the resulting airport closures, do NOT give rise to any entitlement to compensation from the airline. These situations are not the fault of the airline and are beyond its sphere of influence.
Expection: For flight cancellations outside of extraordinary circumstances (e.g., strikes by Lufthansa cabin crew, airline ground staff, etc.), the airline must still be held accountable, and you are entitled to compensation!
You can find further legal tips in the statements by attorney Holger Hopperdietzel:
The entitlement to compensation is regulated by EU Passenger Rights Regulation (EC) No. 261/2004, which defines passengers’ rights in the event of denied boarding, flight cancellation, or long delays (including missed connecting flights due to the delay) and specifies the amounts.
In these cases the regulation applies: For all EU flights / EU airlines
Flight delay / missed connecting flight
Arrival at the destination airport occurs with a delay of at least three hours. This also applies in cases where an earlier delay caused you to miss a connecting flight and you also arrived at the destination airport with a delay of at least three hours.
Canceled flight (by the airline)
Your flight was cancelled on short notice or less than 14 days before the departure by the airline
Overbooking
You were at the gate on time, but were booked to a later flight due to overbooking.
All EU-Flights / EU-Airlines
All flights with departure and destinations within the EU, as well as EU-airlines departing e.g. from the US or Australia with the destination within the EU.
How high is your compensation amount?
We are happy to assist you in enforcing your claims. Simply fill in the short form on the following page and we will give you an initial estimate free of charge!
Did you know?
Technical problems, poor planning, crew illnesses, or issues within the airline’s responsibility do not exclude your entitlement! Unfortunately these regulations do not cover damagescaused by storms, strike, bird strike or the lock down of an airport. As well as not for a non-EU airline, that starts outside the EU.Whatsapp-Support
For your urgent cases and inquiries:
+49 163 85 80 241
(Please make sure that this telephone number is only for a chat contact via WhatsApp. Calls cannot be accepted.)
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For regular inquiries or questions about your case:
+49 (0)89 58 80 188 00
Mo. – Fri. 08:30 am – 6 pm
Had no claim for compensation at this time? Then download our short overview of your claims as a PDF for to go. This allows you to immediately check the claims in case of doubt.
Usually, many airlines talk about seemingly plausible, yet legally incorrect statements around a compensation payment.
Often times, you do not even get a response to your complaint, as this is a part of the airlines’ usual tactics.
However, do you know your rights from the associated supreme court judgments in order to enforce your claims? – Unfortunately, most travelers do not know these and the effort to obtain them is extensive.
Approximately 15% of passengers request compensation.
Only 2-4 % of passengers actually receive compensation.
Unfortunately, the rest of the passengers are not aware of their rights.
3.8 billion EUR in compensation is not being claimed in Europe annually!
Every third delayed flight departs or arrives in Germany – are you also one of the millions affected?
Ultimately, they try to compensate for their incorrect planning in the airspace and in the processing with the waiting time of the passengers.