Missed or canceled flight?
Send us your documents and we will check your problem free of charge –even up to 3 years retrospectively!
Whats your claims for missed or canceled a flight?
- Contrary to the airline conditions, you will be entitled to at least a refund of taxes and fees. This can make up to 80% of the ticket price for cheap tickets
- Even with a missed flight you are entitled to a refund of the above taxes and fees
- If the airline has resold your seat, you may be entitled to the full ticket price
- If, contrary to the highest court rulings, the airline has estimated cancellation charges or refund fees per leg, we will also endeavor to recover these positions
If your flight has been canceled, delayed or overbooked by the airline, you may assert these claims under “Passenger Rights”.
What are the legal bases?
For example, airlines may not charge cancellation processing fees, as well as fees for the tax refund. These are inadmissible according to the judgment of the European Court of Justice of 06.07.2017, ECJ, Az.,: C-290/16. A refund claim of the saved expenses, eg. B. Taxes and fees results from § 648 BGB.
It is important for the submission of your case that the start or destination airport of the trip is in Germany or Austria.
We ask for your understanding that due to the high processing costs only tickets with a minimum value of €50 can be accepted.
After checking your claim, you will receive a form from us in which you give us the authorization to enforce your rights.
If no refund could be achieved, you will not be charged anything.
If due to technical problems the form does not work, please send us your documents and corresponding information about the cancellation by e-mail to flugstorno(at)ruecktritt.eu